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Irene Au is Head of User Experience (UX) at Google, a yoga teacher, mother of two, and inspired by the question of how to use technology to make people’s lives better.

Seeing as how successful Google is, I thought, “hmmm, the small biz owner could definitely benefit from getting a behind the scenes look at how she keeps the customer’s experience in the forefront.” I also wanted to know how she stays sane working for the Giant G.

Serendipitously, Irene and I met in a yoga class. At the beginning of class, the instructor asked us to introduce ourselves to our neighbor. I said that I was in town for the Wisdom 2.0 Conference and a voice on the other side of the room immediately spoke up: “Who said that? I’ll be speaking tomorrow!”

Geez, how could I not interview her??

In today’s episode, Irene talks about:

  • the three-fold approach to a successful product
  • shaping your website/product/materials according to the experience you want your readers to have
  • the benefits of constraints to deliver

And of special interest to the natural professional, you’ll hear

  • how she has organized her life around joy.
  • the importance of non-attachment in your professional life

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Listen
Interview with Irene Au (mp3)
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Subscribe
The Natural Professional’s Authentic Success Podcast in iTunes.
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Links
Live in the Bay Area? Check out Irene’s yoga classes at Avalon in Palo Alto.

See cutest video ever at end of post!

Ahhh, an unplugged, out-of-town weekend.

Yeah, baby, just you and me. We’re gonna have us some fun! Nothing to do but live life and go with the flow. That’s right… Party time!

Ah yes, my sister finally took me up on my Christmas present to stay with my 2 y.o. niece, Jordan, so she and her hubby could have a grown-up weekend for themselves.

41.75 hours of being on-call. Gulp.

In the week leading up to the Big Weekend, I got worried, you might even call it freaked out. It sounded like a fun idea last December. Now that it was now, it was looking downright scary!

As you probably know, a toddler without her parents is a complex situation.

You’ve got potential emotional upheaval, advanced psychological factors, complicated scheduling logistics, culinary preference factors, and so on.

Not having raised kids myself, would I be able to handle it?

There was no turning back—sis and hubby were something like Excited. I think they’d have laughed that “not on your life” kind of laugh if I had even hinted of trying to back out. They weren’t about to let this opportunity slip by without a fight.

With what I hoped was a brave smile, Jordan and I waved goodbye and forged into the unknown wilds of the weekend.

Exhibiting enormous amounts of self-restraint, I’ll spare you the blow-by-blow account of what happened between Friday 5 p.m. and Sunday 10:45 a.m. (Though I’m happy to gratuitously share every little thing over a glass or three of wine.)

I’m happy to report that the experience wasn’t even in the ballpark of “survival”. It was downright: Jordan and Shawn’s Excellent Adventure.

Sure it helps that I have the Best Niece Ever (What happened to the “Terrible Twos?” This kid is a dream!) but there’s more to why the weekend was a sweet success for both of us.

Admittedly, it didn’t even cross my mind ahead of time to think: How would a natural professional handle this potentially crazy situation? (Silly me!) In retrospect, however, five principles were clearly at play:

  1. Focus on experience of fun
    In my moments of fear-gripping doubt beforehand, I came up with list of things we could do together: wash my car, go swimming, make a Happy Mother’s Day card with finger painting, and the ole standby, go to the park.



    Even though I’d stacked our agenda full of “fun” activities, what was even more important was the experience during those activities, i.e. having fun.

    As it turned out, washing the car was super fun, so once my car was done, we washed her little car. Painting didn’t go as well, so we cut that activity short. In this way, we both stayed in good humor.

    In case the Real Life / Big People application isn’t obvious, replace being driven by your ToDo list with being driven by your experience of well-being throughout the day. Adjust your ToDo list-based activities accordingly.

  2. Disrupt Stress Patterns


    As much of a trooper Jordan was with her Zia (this means Aunt in Italian), by the end of Day 2, her observations that Mommy and Dadda weren’t around started to take on a tone of desperation.

    

Being (unfortunately) highly experienced in the ways of stress, i.e. the deeper down the rabbit hole you let it take you, the harder it is to find your way out, I used the age-old technique of distraction.

    When Jordan started going down the rabbit hole, I’d declare (not ask), “let’s go to the park” (conveniently right next door) or “let’s do bed jumping” (one of her favorite pastimes).

    [side note: The results of a studypublished in Inc magazine (April 2012 pg 32) reported that there was a lot more push back on a new law or policy if people thought there was flexibility. I.e. Sometimes choice ain’t such a good idea.]

    Breaking her focus on Mommy and Dadda’s absence prevented any of these little sad-bursts from gripping her too deeply. This can also be called changing your stress physiology which Kelly McGonigal talked about in our podcast conversation.

  3. Routine
    As much as I played up the fun Zia persona, I was sure to stick with her eating & sleeping routines— allof them: from what, where, and when she ate to the time of going down for naps and bedtime.

    It was obvious that this helped her relax—which was a surprise finding for me. 

I’ve seen my own morning routine as a simple structure that prevents my mind from talking me out of yoga and meditation (I’m so sleepy… Let’s go straight to coffee. No!).

    I hadn’t thought about it from the perspective of how routine actually allows you to relax into the consistency—an excellent benefit!

  4. Planning
    One of these days I’ll write an ode to planning, the lubricant of a busy day.

    Quiz: if parent-tot swim class begins on the half-hour, nap time is at 12:30, there’s 15 minutes of driving each way, 10-15 minutes changing room time before and after, and add in another 15 minutes of who-knows-what, what time should we leave?

    Rushing with a toddler is a recipe for disaster… on soooo many levels. With the focus (#1 above) on fun experience, staying within the limits of appropriate pacing was key. 

I shudder to think of how the adventure would’ve turned out if I was trying to rush her around.

    Thinking about how many times I’ve rushed to a meeting to get there on time because I didn’t leave enough cushion time… did I really think that didn’t effect me on other levels? Silly, girl!

  5. Keep a pulse on energy level


    I’m talking about my energy level. While our time together was fluid and loads of fun, on Sunday morning I realized my internal resources had taken more of a hit than I’d realized.

    

Rather than push through until my sis and her hubby got home, I acknowledged that a break was in order.

    We biked (fun for both of us!) to the life-saver caffe a mile away; I checked her in at the big ole play room with attendants (fun for her!); I sat out on the porch, read my Fast Co. Magazine, and enjoyed a latte (fun for me!)

    Funny how pushing through is something we big people tend to do all the time. We don’t even think about it, either because of justification (I’ll just finish this one more thing…) or habit.

    When I considered that pushing through would mean sacrificing the good mojo developed with my niece, it behooved me to take a break and now. Not after one-more-thing, not tomorrow, not after my sister got back, but now.

Quantity and quality can co-exist

Jordan and I had a busy weekend—we did all those things that I’d thought of beforehand… And we had a great time. We stayed rested and in good spirits. We didn’t burn out, lose patience or get frustrated with each other.

Here’s the thing: your mind is typically too smart for your own good.

It talks you out of good habits and sane, healthy practices in the interests of feeling important, having a lot to do, and saying that these little compromises don’t actually mean that much (a blatant lie, by the way).

You can do it differently. Productivity does not have to be sacrificed for a positive experience.

What would you do differently if instead of following stressful, boring, push-too-hard habits, you made decisions to accommodate your favorite 2 year old?

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Just declare that you are sick and tired of being wishy-washy, vanilla, indecisive.

Wouldn’t it be cool if that’s all there was to it? I’d say!

But it doesn’t work that way for most people, most of the time <— notice I leave a sliver of door open should you desire to straight up Prove Me Wrong?

Don’t get offended. I’m not saying you’re incapable of kicking that crap. I know you Rock.

I’m just saying I don’t want you to get discouraged if it doesn’t work out that quickly for you.

And if wishy-washy is your curse, then lighting a fire under your ass and Keeping it Lit may be something of an uphill battle for a spell.

Why bother if it’s something like work?

As if feeling kind of blaisé weren’t enough already?

I mean, wouldn’t you rather have a mysterious and slightly mischievous Secret Agent groovy mix as the soundtrack to your life rather than elevator Musak?

‘Nuf said.

Now there’s a minute possibility you may be wondering what in the world this has to do with the Natural Professional.

Well, geez, besides: EVERYTHING?!

Check it out: The natural professional lives aligned nay,
immersed in her core essence.

And just try arguing with me on this one: your core essence may be described in many ways, but wishy-washy is not one of them.

Feeling wishy-washy or indecisive is just an energetic pattern holding you in a suspended state of borderline paralysis. Break the pattern and you release yourself from suspension.

Deep down, you Know what you want. Doesn’t matter if you know why—in fact you probably don’t.

Indecision means that your soul is saying one thing and your head is saying something else. When they are aligned, You Know It.

On some level, you’re needing to be reminded that life is a big-fat-nutty game and it’s time to stop taking yourself so seriously. Time to get Lively. Spunky. Groovy. Whatever your dish is.

What you’re actually doing is disrupting the patterns that you fall into by default. You’re stirring up a little fire within. And then, letting that flame shine the light on reconnecting you with your soul and all its delicious desires.

The process is simple

  1. Notice pattern (i.e. that you are feeling wishy-washy).
  2. Do something different.

Noticing the pattern gets quicker the more you do it which is great because the faster you catch yourself, the easier it is to stop.

Just like quickly catching a leak in your little wood rowboat makes for much faster bailing out the water than if it’s been leaking like a fiend all night long. Same general principle.

You might even want to acknowledge out loud to yourself: Hey! I’m feeling wishy washy. Which is about as blatant a self-observation as you can make.

Doing something different can be tough because in the moment, you just ain’t feeling it. If you’re feeling wishy-washy, how can you feel anything but that?

Right there, ma’dear, is where you get to be creative. Remember, all you’re looking to do is change your energy.

Here are 4 ideas, but really, do whatever works for you.

  • Sing out loud—goofy, gawdy and crazy enough to make people think you should be checked in somewhere.
  • Jump around shaking every limb and body part you possibly can.
  • Blast your favorite music and boogie down like nobody’s business. It doesn’t matter that you aren’t  feeling it, doing it will start getting you to feel it. There are perfectly logical psychological reasons for this which I’m not going to get into right here, right now.
  • Plaster a big ole shit eating grin on your face and hold for at least five minutes.

You’ll notice that most (eh hem, ALL) of these involve some form of making a complete ass of yourself. Yah, well, what better way to shake it up than getting crazy?

Life Is Too Freaking Amazing to waste it feeling like a doofus—it just doesn’t jive with your soul!

OK, that’s it for now. Go forth and get wonky!

What is your default state of mind?

Hmmm, you might not know what this means. I didn’t get it until a friend told me what hers was.

She said that when nothing else was going on, her default state of mind was creativity.

She has a tendency to rest in a state of curiousness and possibility, no matter what’s going on. Not surprisingly, she’s an artist.

After that conversation, I wondered what my default was? How cool if it were something fun and creative like that! Alas.

I’ve since noticed what mine is: low-grade worry with a splash of self-doubt and a hint of anxiety. Not enough to warrant medication but enough to make me wonder what life would be like without it.

The little voice in my head tells me it’s perfectly normal. I haven’t, after all, reached my business growth goals. Once I get there, the worry feeling will be replaced by a feeling of success. (Are you sniffing a skunk here?)
(more…)

The natural professional video today is on speaking up. If you’d prefer to read instead of watch the video, the transcript is below.

video
play-sharp-fill

 
[Transcript]

Right now I’m working on a few projects: one is the podcast (that’s now up iTunes! It’s an interview with Tami Simon, the founder of Sounds True).

The other thing I’m working on right now is the Natural Professional Manifesto. It’s something that’s been in the works for a long time—I’ve been wanting to write it, I’ve been wanting to put it out in the world for quite a while, and it’s a big thing.
(more…)

Authentic Success podcast image

Interview with Irene Au

Irene Au is Head of User Experience (UX) at Google, a yoga teacher, mother of two, and inspired by the question of how to use technology to make people’s lives better. Seeing as how successful Google is, I thought, “hmmm, the small biz owner could definitely benefit from getting a behind the scenes look at […]

Continue Reading
crazy

Get Rid of Wishy-Washy Once and For All

Just declare that you are sick and tired of being wishy-washy, vanilla, indecisive. Wouldn’t it be cool if that’s all there was to it? I’d say! But it doesn’t work that way for most people, most of the time <— notice I leave a sliver of door open should you desire to straight up Prove […]

Continue Reading
speakup

Get out there, women, and Speak Up!

The natural professional video today is on speaking up. If you’d prefer to read instead of watch the video, the transcript is below.   [Transcript] Right now I’m working on a few projects: one is the podcast (that’s now up iTunes! It’s an interview with Tami Simon, the founder of Sounds True). The other thing […]

Continue Reading

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